Shipping Policy

Last Updated: 29 September,2026

At Tinimark, we know your keepsake is holding a moment you can't get back, so we want it to reach you safely and on time. This Shipping Policy explains how we ship, what to expect, and exactly what to do if something goes wrong.

SHIPPING AT A GLANCE

  • Where we ship: United States only
  • Order processing: [1–3] business days
  • Standard shipping: FREE, 3–5 business days after processing
  • Express shipping: 1–3 business days after processing (price shown at checkout)
  • Tracking: emailed to you as soon as your order ships
  • Damaged item: report within 3 days of delivery
  • Missing package: report within 7 days of the last tracking update

SHIPPING LOCATIONS

We currently ship to addresses within the United States.

At this time, we cannot deliver to:

  • P.O. Boxes
  • A.P.O. / F.P.O. / D.P.O. (military) addresses
  • Certain restricted or remote addresses

Please use a complete residential or business street address at checkout.

ORDER PROCESSING

Every order is checked, packed, and prepared with care before it ships. Processing takes [1–3] business days. Orders are not processed or shipped on weekends or US public holidays.

During busy periods, like holidays or sales, processing may take a little longer. If there is a significant delay with your order, we will contact you using the email or phone number you gave at checkout.

ESTIMATED DELIVERY TIMES

Once your order ships:

  • Standard (Free): 3–5 business days
  • Express: 1–3 business days

Orders to Alaska, Hawaii, and US territories may take longer.

Delivery times are estimates, not guarantees. Delivery may be affected by order volume, your location, carrier delays, weather, holidays, or other events outside our control.

SHIPPING CARRIERS

We ship with trusted carriers, which may include:

  • USPS
  • UPS
  • DHL
  • 4PX
  • Other approved shipping or fulfillment partners

The carrier is chosen based on your location, package size, and availability. We cannot guarantee that a specific carrier will be used for your order.

SHIPPING CONFIRMATION AND TRACKING

As soon as your order ships, we will email you a shipping confirmation with your tracking number and link.

If you don't receive your tracking email within [4] business days of ordering, please check your spam or promotions folder, then contact us with your order number:

Email: [SUPPORT EMAIL]
Phone: [SUPPORT PHONE]

YOUR ROLE IN TRACKING YOUR ORDER

Once you receive tracking, please keep an eye on it until your package arrives. You are responsible for responding to any carrier messages, including:

  • Missed delivery notices
  • Requests to confirm your address
  • Pickup instructions
  • Redelivery scheduling

If carrier updates are ignored, your package may be delayed, held at a pickup point, or returned to us.

ADDRESS ACCURACY

Please double-check your shipping details before placing your order:

  • Full name
  • Street address
  • Apartment, suite, or unit number
  • City, state, and ZIP code
  • Phone number
  • Email address

We ship to the exact address entered at checkout. Tinimark is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address.

Made a mistake? Contact us right away. We will try to update your address, but we cannot guarantee changes once your order has started processing or has shipped.

CARRIER PICKUP POINTS

If the carrier can't deliver to your door, they may send your package to a nearby post office, UPS Access Point, or other pickup location. The carrier will usually notify you by:

  • A delivery notice left at your address
  • Email or text message
  • Online tracking updates

You may need a photo ID to collect your package. Pickup locations and holding times are set by the carrier, not by Tinimark. Packages not collected in time may be returned to us.

FAILED DELIVERY ATTEMPTS

If a delivery can't be completed because the recipient was unavailable or the address was incorrect or incomplete, the package may be marked as:

  • Delivery attempted
  • Insufficient address
  • Undeliverable
  • Refused
  • Unclaimed
  • Held for pickup
  • Returned to sender

A delivery attempt recorded by the carrier counts as proof that we shipped your order and that delivery was attempted at the address you provided.

PROOF OF DELIVERY

Tracking information from our carriers is our official record of shipment, delivery, and delivery attempts. This includes scans showing that a package was shipped, delivered, attempted, available for pickup, refused, or returned to sender.

PACKAGE SHOWS "DELIVERED" BUT YOU CAN'T FIND IT

Don't worry, most "missing" packages turn up within a day or two. Please:

  1. Check around your delivery area (porch, mailbox, back door, garage)
  2. Ask household members and neighbors
  3. Check with your building reception, mailroom, or management
  4. Check whether it was left at a nearby pickup location
  5. Contact the carrier for delivery details or GPS confirmation
  6. Email us at [SUPPORT EMAIL] with your order number and any details from the carrier

We may ask you to open a claim with the carrier so we can investigate. If the carrier confirms delivery to the address you provided, that record is generally treated as proof of delivery.

REPORTING TIME LIMIT

Missing or non-delivered packages must be reported within 7 days of the carrier's last tracking update. Reports received after this may not be eligible for investigation, replacement, or refund.

DAMAGED PACKAGES

Please open and check your order as soon as it arrives. If anything is damaged, email us within 3 days of delivery at [SUPPORT EMAIL] with:

  • Your order number
  • A photo of the outer box
  • A photo of the shipping label
  • A photo of the inner packaging
  • Photos or a short video of the damaged item

Please keep the item and all packaging until we have reviewed your claim. Once approved, we'll send a free replacement or a refund. Claims without enough photos may be delayed or declined.

SHIPPING PROTECTION AND RESPONSIBILITY

Your order is covered while it is in transit, until delivery is completed or reasonably attempted.

Responsibility passes to you once:

  • Tracking shows your package was delivered
  • Your package is accepted or picked up
  • The carrier leaves it in an unattended or unsecured spot you requested
  • You ask the carrier to leave it without a signature

Tinimark is not responsible for loss, theft, or damage that happens after the carrier follows your delivery instructions.

RETURNED TO SENDER

If the return was caused by a carrier or shipping error:
We will reship your order at no extra cost once we confirm your address.

If the return was caused by the customer, for example:

  • Incorrect or incomplete address
  • Refused delivery
  • Package not collected from a pickup point
  • Recipient unavailable
  • Address change not reported to us

Then the original delivery is considered completed. A refund is not automatic. We can reship your order once the correct address is confirmed, and extra shipping fees may apply. We will always tell you the cost before reshipping.

REFUSED PACKAGES

Refusing a package does not automatically qualify you for a refund. Please contact us before refusing or returning any package so we can help you properly. Refused packages may be subject to return shipping costs.

CUSTOMS, DUTIES, AND TAXES

Where applicable, orders ship duties-paid, meaning any import duties and taxes are already included in your price. If a carrier or customs office asks you to pay any extra fee, please contact us before paying.

SHIPPING DELAYS

Sometimes delays happen for reasons outside our control, such as:

  • Severe weather or natural disasters
  • Carrier disruptions or labor strikes
  • Holiday and peak-season volume
  • Customs inspections
  • Government restrictions

Tinimark is not responsible for delays caused by these events, but we will always do our best to help track down your order and keep you updated.

ORDER CHANGES AND CANCELLATIONS

Need to change or cancel your order? Contact us as soon as possible at [SUPPORT EMAIL]. We will do our best to help, but once an order has started processing or has shipped, changes or cancellations may not be possible. Orders already shipped fall under our Returns & Refunds Policy.

BEFORE YOU OPEN A DISPUTE, TALK TO US

If there is any problem with your delivery, please contact us first. We reply within 24 hours and can usually fix things faster than your bank or card company. Opening a chargeback or payment dispute before contacting us can delay your resolution by weeks.

POLICY UPDATES

We may update this Shipping Policy from time to time to reflect changes to our carriers, processes, or business practices. The latest version will always be posted on this page with a revised "Last Updated" date.

CONTACT US

Questions about your order, shipping, or delivery? We're happy to help.

Tinimark
Website: Tinimark.com
Email: [SUPPORT EMAIL]
Phone: [SUPPORT PHONE]